Privacy Policy
Last updated: October 30, 2026
Our promise in one line: this website uses no cookies, no analytics and no tracking. If you contact us, we use your details only to reply to you, and we never share or sell them.
Who We Are
This website is operated by Railix IT Solutions Inc. (Railix Solutions Informatiques Inc.), based in Saint-Hubert (Longueuil), Québec, Canada. In this policy, "Railix", "we" and "us" refer to this company.
Person Responsible For Personal Information
Under Quebec's Act respecting the protection of personal information in the private sector, the person responsible for protecting personal information at Railix is:
Piero Violonchi, President and CEO
Email: info@railix.ca
Phone: +1 514 757 7245
What We Collect
We only collect the information you choose to send us through our contact form, by email or by phone:
- Your name and company name
- Your email address and, if you provide it, your phone number
- The content of your message
We do not use cookies, analytics, advertising tools, social media trackers or third-party fonts. Nothing is stored on your device when you visit this website.
Like all websites, our hosting provider's servers automatically keep basic technical logs, such as IP address, browser type and the pages requested, to keep the site secure and running. We do not use these logs to identify or follow visitors.
Why We Use It
We use your information only to reply to your message and, if you decide to work with us, to provide the services you ask for. We never use it for marketing lists or send you newsletters you did not ask for.
Your Consent
By sending us a message, you consent to us using your information for the purposes above. You can withdraw your consent at any time by contacting us, and we will delete your information unless the law requires us to keep it.
How Long We Keep It
Messages sent through our contact form are deleted automatically after 14 days, unless they become part of an ongoing business relationship. The website itself does not keep a copy of your message.
If you become a client, we keep the information needed to serve you for as long as the relationship lasts, and afterwards only as long as the law requires, for example for tax records.
Where It Is Stored
Our website and email are hosted in Canada by a Canadian hosting provider, which stores the information on our behalf and may not use it for any other purpose.
Who We Share It With
We do not sell, rent or share your personal information. We only disclose it if the law requires us to.
How We Protect It
- The whole website is served over a secure, encrypted connection (HTTPS).
- Our contact form blocks spam without CAPTCHA services or any tracking of visitors.
- Only authorized Railix staff can access messages, using protected accounts.
Your Rights
You have the right to:
- Ask whether we hold personal information about you, and get a copy of it
- Have inaccurate or incomplete information corrected
- Withdraw your consent and ask us to delete your information
To make a request, contact the person responsible above. We will reply within 30 days. If you are not satisfied with our answer, you can file a complaint with the Commission d'accès à l'information du Québec at cai.gouv.qc.ca.
If Something Goes Wrong
If a confidentiality incident involving your personal information presents a risk of serious harm, we will notify you and the Commission d'accès à l'information du Québec, as the law requires, and take steps to reduce the risk.
Links To Other Websites
Our website links to a few other sites, such as TerraMaster's official reseller page. Those sites have their own privacy policies, which apply when you visit them.
Changes To This Policy
If we update this policy, we will post the new version on this page with a new "Last updated" date.
Contact Us
Questions about this policy or your information? Email info@railix.ca or call +1 514 757 RAIL (7245).